Q&A
Q: Troubleshooting: No power supply
A: 1、 Check if the power button is pressed. 2. Check if the power plug is plugged in. 3. Check if there is a power outage.
Q: Troubleshooting: There is significant noise and vibration during dehydration
A: 1、 Check if the clothing is tilted to one side. 2. Check if the washing machine is placed smoothly. 3. Check if the base plate is properly inserted. 4. Remove debris around the washing machine.
Q: Troubleshooting: Cannot operate
A: 1、 Check if the start/pause button is pressed. 2. Check if the water level in the laundry bucket is appropriate. 3. Check if the faucet is turned on.
Q: Troubleshooting: Water leakage at the connection of the inlet pipe
A: 1、 Loose connections with the faucet can cause water leakage. 2. Check if the rubber ring of the inlet pipe is installed correctly. 3. When the water pressure is high, water will also leak out. You can turn down the faucet a bit. 4. Check if the faucet is leaking.
Q: Malfunctions and inspection points: The washing machine is not running
A: 1、 Is the faucet turned on? 2. Is the power socket plugged in properly? 3. Is the power on? 4. Is the fuse intact? 5. Is the water in place?
Q: Malfunctions and inspection points: Unable to enter water
A: 1、 Is the faucet turned on? 2. Is the water cut off? 3. Is the inlet pipe or connecting pipe blocked? 4. Is the faucet frozen? If water cannot be supplied within 20 minutes, the buzzer will sound an alarm
Q: Malfunctions and inspection points: Unable to drain
A: 1、 Is the drainage pipe lowered? 2. Is the drainage pipe frozen? 3. Is the drainage pipe blocked? If the water cannot be drained within 5 minutes, the buzzer will sound an alarm
Q: Malfunctions and inspection points: Unable to dehydrate
A: 1、 Are the clothes evenly placed in the laundry bin? 2. Is the washing machine placed smoothly? 3. Is the lid on the washing machine covered?
Q: Faults and inspection points: The power cannot be turned off
A: If the error flag still appears, please contact your agent or service center.
Q: Malfunctions and inspection points: Overflow
A: 1、 Dehydrate again? 2. If the error message still appears, please contact your agent or service center.
Q: Suddenly switching to rinsing process during dehydration (not a malfunction)
A: 1、 When the clothes are unbalanced, in order to automatically adjust the unbalanced state of the clothes, it will automatically switch to a rinsing process and then resume dehydration. 2. If the above correction is repeated three times and the phenomenon has not been corrected, an imbalance fault occurs. At this time, simply open the cover and lay the clothes flat.
Q: At the beginning of dehydration, the dehydration bucket will rotate intermittently (not a malfunction)
A: At the beginning of dehydration, the dehydration bucket is slowly started, and then an intermittent dehydration process is added to avoid the residue of soap bubbles.
Q: Water ingress during washing process (not a malfunction)
A: The microcomputer constantly detects the water level during the washing and rinsing process, and automatically replenishes water when the water level is low.
Q: Slight, continuous, and repeated rotation of the front wheel before the drainage action (not a fault)
A: In order to prevent the phenomenon of imbalance caused by clothes leaning to one side during dehydration (abnormal noise will be generated when clothes lean to one side during dehydration).
Q: Local slight heating of the control panel (not a fault)
A: If the power cord is always plugged into the socket, there may be slight heating in some parts of the control panel, which is a normal situation. Please feel free to use it. Unplug the power plug, and the phenomenon will automatically disappear.
